Tuesday, January 8, 2008
Next Week at NRF
Next week is the National Retail Federation (www.NRF.org) Expo in NYC. It will be interesting to see the impact of the falling dollar, aging hardware, social networking and the lack of solid ROIs being presented by vendors. Many retailers have already removed much of the labor from their operations. Increasing worker productivity will have its limits. Improving customer experience and increasing the work by "empowering" customers remains furtile ground. Let's see how well the product managers have balanced listening to their customers and to wanting to build what might be.